The New York Public Transit Association is pleased to announce  our first annual  Call Center Challenge on November 19, 2009 at the Holiday Inn – Wolf Rd. This event will be held during the annual NYPTA fall conference. The Call Center Challenge will showcase the talents of employees behind the scenes of transit from across New York State who handle and receive calls related to Customer Service and/or trip planning.

The winners will have the chance to apply and participate in a National competition held in February of 2010. Participants will answer 3 calls – trip planning, general inquiry and an irate call in an office-like setting in front of a live audience. Participants will be judged on the way the call is answered.

Entry form will be forthcoming. for more information, please contact Steve Wacksman at CDTA: 518-437-8365 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Click Here to download the Call Center Challenge Registration Form

Click Here to download the Call Center Challenge Sponsorship Form

Thank You Sponsors

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